✉ info@smservices.af+93 (0) 748 00 11 77
LinkedInWhatsApp

OPEX & Managed Services

Complete site-level operational support to keep telecom sites powered, maintained and on-air around the clock.

OPEX & Managed Services
150+OPEX sites running
14Provinces covered
24/7Field and technical support
Multi-OperatorSalaam, Roshan, e& and ATOMA

Keeping Telecom Sites Available 24/7

Sultan Masoom manages the operational requirements needed to keep live telecom sites stable and available. Our accountable delivery model combines power expertise, preventive and corrective maintenance, field response, NOC coordination, logistics and documented reporting.

  • Multi-operator portfolio across 14 active provinces
  • Power, civil, tower and technical support under one team
  • SLA-driven outage response and ticket closure
  • Preventive maintenance with photographic reporting
Keeping Telecom Sites Available 24/7

Scope of Work

Power Assurance

Solar, batteries, rectifiers, generators, ATS, distribution, alarms and load assessment.

Preventive Maintenance

Scheduled inspection, cleaning, testing, servicing, grounding checks and documentation.

Corrective Maintenance

Rapid diagnosis, temporary restoration, permanent repair and verified fault closure.

NOC Coordination

Alarm validation, ticket assignment, ETA updates, escalation, resolution and closure.

Fuel, Spares & Logistics

Fuel planning, consumption monitoring, emergency parts and remote-site mobilization.

Tower & Compound Support

Tower inspection, aviation lights, rooms, boundary walls, gates, drainage and cleaning.

OPEX Incident and Maintenance Workflow

1Alarm or Ticket Received
2Remote Triage & Assignment
3Field Team Dispatch
4On-Site Diagnosis
5Temporary Restoration
6Permanent Resolution
7Reporting & SLA Closure

Quality & Safety Commitment

Safety First

Strict HSE compliance on all sites

Quality Assurance

Standardized processes and quality checks

Skilled Teams

Certified engineers with hands-on experience

Reliable Solutions

High-availability networks built to last

Environment Aware

Responsible deployment with minimal impact

Need Reliable OPEX Support?

Talk to our operations team about preventive maintenance, outage response, power assurance and managed-site services.